Shipping & Returns

Mezz USA Guarantee
Mezz USA guarantees that our cues and accessories are 100% manufactured in Japan.  All products are manufactured at the Miki Mezz Japan Factory and are not outsourced. Our products are free from defects and have been processed through tight quality control standards at the Miki Mezz factory.  Please contact us immediately, if you have received items with defects.  We can exchange, credit or refund the amount.  Mezz USA guarantees the best prices for Mezz Cues and 100% customer satisfaction.

Defect/Damage Claims

All claims must be presented within 7 days of receipt of shipment. Products must be new and unused. Any signs of usage and alterations will not be accepted. Claims will not be considered or accepted after that period.

Returns
Any returns must be authorized by Mezz USA with a RMA (Return Merchandise Authorization) number prior to shipment. Products must be new and unused. Shipping of the new and unused return items will be paid by the customer.  A 20% restocking fee will be charged on returned orders.  

Ship To Address
Mezz USA only ships to your billing address.

Free Shipping
Free shipping for orders over $100.00.

International Shipping
Mezz USA ships only to the USA and Canada.

Find a Mezz Cues dealer outside of the USA and Canada.